Frequently Asked Questions

Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery (2-3 business days). International shipping times vary by destination, usually 10-21 business days.

Yes! We offer free standard shipping on all orders over $50 within the continental United States. For orders under $50, a flat rate shipping fee applies.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.

Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and taxes.

Our jewelry is crafted from high-quality materials including sterling silver, gold-plated brass, stainless steel, and genuine gemstones. Each product description includes detailed material information.

Many of our pieces are hypoallergenic, particularly our sterling silver and stainless steel collections. Check individual product descriptions for specific hypoallergenic information.

To maintain your jewelry's beauty, store pieces separately in a cool, dry place. Avoid contact with water, perfumes, and lotions. Clean gently with a soft cloth. Remove jewelry before swimming, showering, or exercising.

Most of our jewelry is nickel-free. Products that may contain nickel are clearly labeled. If you have metal sensitivities, we recommend our sterling silver or surgical steel collections.

We offer a 30-day return policy for unworn items in their original condition with tags attached. Items must be returned in their original packaging. Custom or personalized items cannot be returned unless defective.

To start a return, log into your account, go to your order history, and select "Return Item." Follow the prompts to generate a return label. Alternatively, contact our customer service team for assistance.

Yes! We offer exchanges within 30 days of purchase. Contact our customer service team or use your account to initiate an exchange. The new item will be shipped once we receive your return.

Once we receive your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the transaction.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed.

Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors to ensure your information is always protected. We never store your full credit card details on our servers.

Yes! We offer buy-now-pay-later options through select payment partners. These options will appear at checkout for eligible orders.

Your card is charged when you place your order. For pre-order items, you'll be charged at the time of ordering, and the item will ship when available.

Click the "Sign Up" button in the header and fill in your details. You can also create an account during checkout. Having an account allows you to track orders, save favorites, and enjoy a faster checkout experience.

Click "Sign In" and then "Forgot Password." Enter your email address, and we'll send you a link to reset your password. The link expires after 24 hours for security purposes.

You can reach our customer support team via email at support@ilovepoparazzi.com, through our contact form, or via live chat during business hours (Mon-Fri, 9am-5pm PST). We typically respond within 24 hours.

Yes! Join our rewards program to earn points on every purchase. Points can be redeemed for discounts on future orders. Sign up for our newsletter to receive exclusive offers and early access to sales.